Question 1

WHAT PAYMENT METHODS DO YOU ACCEPT?

Accepted Answer

We accept Visa, MasterCard, American Express, Discover, PayPal, and Letterly Shop gift cards. Only one credit card may be applied per order. Your card will be charged at the time your order is placed. If you are using a Letterly Shop issued gift card, the funds will be removed from your balance at the time your order is placed. All pricing is listed in USD.

Question 2

WHEN CAN I EXPECT MY ORDER TO ARRIVE?

Accepted Answer

Since all orders are custom and MADE TO ORDER, please allow 2.5-3.5 weeks for custom printing and shipping. If you are interested in an expedited production turnaround- please select this option during checkout (which will upgrade your arrival timeline to 1.5-2 weeks). Once your order is shipped, you will receive an email with shipment tracking information so you can see where your shipment is in real time!

Question 3

WHAT IS YOUR RETURN POLICY?

Accepted Answer

Since all orders are custom and personalized, we cannot accept any returns.

Question 4

WHAT IF MY ORDER IS INCORRECT?

Accepted Answer

All orders are only placed, once you receive a PDF proof and approval is given. It is vital that customers check over and approve art only once they have ensured that all information is spelled and looks correct. If you receive an order that has a typo or mistake that was on the art that was approved, we cannot reprint that order.
 
Alternatively, if you receive your order and there is a mistake that was not on the PDF proof that you approved, Letterly shop will 100% reprint and replace your order until it is perfect! Please email lauren@letterlyshop.com with any issues within 7 days of delivery.

Question 5

DO YOU OFFER GIFT WRAP?

Accepted Answer

We are unable to offer gift wrapping services at this time. However, you are welcome to include a gift note with your order by entering your own personal message in the box labeled “Add Gift Message?” under your order summary on the right side of your shopping bag. Please note, pricing information is omitted from all packing slips so orders arrive gift-ready.

Question 6

DO YOU OFFER BULK PRICING?

Accepted Answer

Please email lauren@letterlyshop.com with the details of your order and our team will look into your request.

Question 7

CAN I CANCEL OR MODIFY MY ORDER?

Accepted Answer

Once an order is placed, it is unable to be cancelled or modified.

Question 8

HOW SHOULD I REPORT A MISSING ITEM/DAMAGED OR DEFECTIVE ITEM FROM MY ORDER?

Accepted Answer

Please report any damaged or missing items to lauren@letterlyshop.com within 7 days of delivery.

Question 9

WILL I SEE A PROOF BEFORE MY ITEMS ARE PRINTED AND MAILED TO ME?

Accepted Answer

Yes, customers ordering any of our personalized items will receive their proofs approximately 1-2 days from the final confirmation of wording and design details. Once a proof has been sent your way and is approved by you, your order is non-refundable.

Question 10

CAN I USE THE PERSONALIZED IMAGES FROM MY ORDER FOR A LOGO OR ARTWORK ON MY BLOG, WEBSITE, ETC.?"

Accepted Answer

All digital images used during the proofing process are sole property and copyright of The Letterly Shop and cannot be used for personal logo design or reproduction outside of The Letterly Shop. All illustrations are copyright of Letterly Shop and may not be reused without permission. If you have any further questions, please email us at lauren@letterlyshop.com.

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WE'RE HERE TO HELP

Frequently asked questions

WHAT PAYMENT METHODS DO YOU ACCEPT?

WHEN CAN I EXPECT MY ORDER TO ARRIVE?

WHAT IS YOUR RETURN POLICY?

WHAT IF MY ORDER IS INCORRECT?

DO YOU OFFER GIFT WRAP?

DO YOU OFFER BULK PRICING?

CAN I CANCEL OR MODIFY MY ORDER?

HOW SHOULD I REPORT A MISSING ITEM/DAMAGED OR DEFECTIVE ITEM FROM MY ORDER?

WILL I SEE A PROOF BEFORE MY ITEMS ARE PRINTED AND MAILED TO ME?

CAN I USE THE PERSONALIZED IMAGES FROM MY ORDER FOR A LOGO OR ARTWORK ON MY BLOG, WEBSITE, ETC.?"

CUSTOMER CARE

Need help? We're available by text, phone or email weekdays 9:00AM–6:00PM ET.

(516) 426-6435

lauren@letterlyshop.com

Follow Us Around @Letterlyshop

Let's Keep in Touch

SIGN UP FOR OUR NEWSLETTER

FREE SHIPPING ON ORDERS OVER $175

WE'RE HERE TO HELP

Frequently asked questions

WHAT PAYMENT METHODS DO YOU ACCEPT?

WHEN CAN I EXPECT MY ORDER TO ARRIVE?

WHAT IS YOUR RETURN POLICY?

WHAT IF MY ORDER IS INCORRECT?

DO YOU OFFER GIFT WRAP?

DO YOU OFFER BULK PRICING?

CAN I CANCEL OR MODIFY MY ORDER?

HOW SHOULD I REPORT A MISSING ITEM/DAMAGED OR DEFECTIVE ITEM FROM MY ORDER?

WILL I SEE A PROOF BEFORE MY ITEMS ARE PRINTED AND MAILED TO ME?

CAN I USE THE PERSONALIZED IMAGES FROM MY ORDER FOR A LOGO OR ARTWORK ON MY BLOG, WEBSITE, ETC.?"

CUSTOMER CARE

Need help? We're available by text, phone or email weekdays 9:00AM–6:00PM ET.

(516) 426-6435

lauren@letterlyshop.com

Follow Us Around @Letterlyshop

​

Let's Keep in Touch

SIGN UP FOR OUR NEWSLETTER