SHIPPING POLICY

We offer free ground shipping on orders over $50 shipping to the continental U.S. Rugs and pillows are excluded from free shipping and have a shipping fee based on price and/or quantity. Shipping rates for orders under $50, international orders, and expedited orders will be calculated based on the order total and the destination address.

Orders are processed and delivered Monday through Friday, excluding holidays. Please allow 1-2 business days for processing. Most orders ship from our warehouse in Maitland, FL. FedEx expedited orders placed before 2PM EST will ship the same day.

If your order includes an item marked Preorder, the remainder of your order will be held until the preorder item is ready to ship.

Rugs and pillows ships directly from our partner Loloi. Please allow an additional 7–14 days for your order to be processed and shipped. At this time, we are only able to ship rugs and pillows to the United States, and U.S. Territories.

Wallpaper ships directly from our partner York Wallcoverings. Please allow an additional 5-7 days for your order to be processed and shipped. At this time, we are only able to ship wallpaper to the United States, U.S. Territories, and Canada.

Framed art prints will ship in 2-3 weeks. Orders containing framed art prints will be held until the framed art prints are ready to ship.

Any orders placed on Saturday or Sunday will not ship until the following Monday.

RETURN & EXCHANGE POLICY

We strive for complete customer satisfaction! If you’re unhappy with your purchase, please contact us at lauren@letterlyshop.com.  We’ll handle each issue on a case-by-case basis to do our best to meet your expectations. A few things to note when contacting us: Please include your order number, briefly describe the problem, provide a photo demonstrating the issue, and give your preference for an appropriate resolution. Please note that we do not accept returns on custom orders, but we can facilitate returns for off-the-shelf products.

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